Patient Texting That Actually
Gets Responses
Connect with patients through secure, HIPAA-compliant texting that helps your staff get quicker responses and reduce phone tag.
Your Patients Are Already Texting.
Is Your Practice Ready to Respond?
Phone tag, voicemails, and hold times aren't just frustrating they're pushing patients to the next provider on the list.
Patients don't Leave Voicemails
80% hang up when they can't get through. They don't call back; they move to the next provider on Google.
Your Front Desk is Stretched Thin
Every call to book, reschedule, or ask a simple question pulls staff away from in-person patients.
Messages Live in too Many Places
Emails, portal messages, sticky notes, and phone callbacks all create gaps and patients pay for it.
2-Way Texting Built for
Medical Practices
A shared, HIPAA-compliant texting hub that keeps every patient conversation organized, assigned, and responded to from any device, by any team member.
HOW IT
WORKS
No new hardware. No new phone number (unless you want one). Your patients reach you exactly the same way they always have — now they can text it.
Add staff with their own logins, assign roles, and set notification preferences. Works seamlessly on desktop and mobile.
Incoming patient texts flow into your shared inbox instantly. Reply, assign, tag, and close all from one screen.
Turn on Online Scheduling, the Lead Capture Widget, or AI-assisted replies whenever you're ready. No re-onboarding, no new contracts.
Patients text your practice number and your team replies in real time. No hold music, no voicemail, no phone tag. Every conversation is a direct, personal exchange that builds patient trust.
Faster responses = fewer lost patients.All incoming patient texts land in one centralized inbox. Assign conversations to specific staff members, leave internal notes, and track who responded and when so nothing gets missed and nothing gets duplicated.
The right person responds, every time.SimpleChime is built for healthcare compliance from the ground up. Patients can safely share sensitive information — insurance cards, medical histories, intake photos — directly through the platform without any PHI risk.
Communicate confidently. No workarounds, no liability.Let patients submit insurance cards, referral documents, pre-visit forms, and post-visit photos right through a text thread. No fax, no patient login, no friction.
Cut down on front-desk follow-up calls for missing paperwork.Organize every text thread with custom tags by appointment type, urgency, provider, location, or anything your workflow needs. Filter, search, and batch-message by tag in seconds.
When your team grows, organization scales with it.Build a library of pre-written responses for your most common messages — appointment confirmations, medication refill reminders, post-visit follow-ups, directions, and more. Send them in one click, every time.
Consistent communication without the copy-paste.Send automated appointment reminders via text. Patients confirm, reschedule, or cancel with a simple reply. Changes sync to your EHR automatically.
Reduce no-shows by 40%. Patients confirm appointments instantly from their phone.Set up automatic text messages for common workflows. Welcome new patients. Send pre-visit instructions. Follow up after appointments. Birthday greetings.
Save 10+ hours weekly on repetitive messages.Text intake forms, consent documents, and questionnaires to patients. They complete on their phone before arriving. Forms auto-populate in your EHR.
Eliminate clipboard forms in waiting room. Staff focuses on care, not data entry.Send important announcements to your entire patient list or specific groups. Office closures, policy changes, health alerts, seasonal reminders.
Reach 1,000 patients in 30 seconds. 98% open rate compared to 20% for email.Send secure payment links by text so patients can quickly pay from their phone in seconds while payments automatically sync with your billing system.
Improve collections and reduce payment follow-ups.Add new patients to your EHR or update existing patient records directly from SimpleChime in just a few clicks, without switching screens or re-entering information manually.
Eliminate duplicate data entry and keep patient records accurate with less administrative work.Bi-Directional
EHR Integration
SimpleChime doesn't just push data into your EHR; it also pushes data seamlessly into your EHR. Patient records, appointment data, and contact information flow seamlessly in both directions, so your team always has the full picture without touching two systems.
What bi-directional sync means for your practice:
- New patient contacts created in SimpleChime appear automatically in your EHR
- Appointment confirmations, rescheduling requests, and cancellations from text are reflected in your EHR schedule in real time
- No manual re-entry. No data silos. No version mismatches.
This is a premium capability that most point solutions don't offer and the feature that makes SimpleChime viable at the enterprise and multi-location level.
What Practices See After Switching to SimpleChime
vs. 4+ hours over the phone
instead of voicemail
move completely to text
assignments & full history
directly inside conversations
Every Patient Conversation. One Simple System.
Unify patient conversations so your team can respond faster, stay organized, and reduce missed messages.