1. Information We Collect

We collect information to provide and improve our services, including:

a. Personal Information

• Name, phone number, email address
• Practice or organization details
• User account credentials

b. Patient Communication Data

• Messages sent and received through SimpleChime
• Appointment details, reminders, and responses
• Uploaded documents (forms, IDs, images)

c. Usage Data

• System activity and logs
• Feature usage and interactions
• Device and browser information

2. How We Use Information

We use collected data to:

• Provide and operate SimpleChime services
• Enable patient communication and engagement
• Send appointment reminders and notifications
• Improve system performance and user experience
• Ensure security, compliance, and fraud prevention

3. Data Sharing

We do not sell personal data. We may share information only in the following cases:

• With Healthcare Providers to facilitate communication between practices and patients
• With trusted service providers who help operate our platform
• When required by law or to protect rights and safety

4. Data Security

We implement industry-standard safeguards to protect data, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular monitoring and system audits

Despite our efforts, no system is completely secure, and we encourage users to follow best practices when using digital platforms.

5. HIPAA & Compliance

SimpleChime is designed to support healthcare communication workflows and may handle protected health information (PHI).

We follow applicable security and privacy practices to help healthcare organizations meet compliance requirements.

6. Data Retention

We retain data only as long as necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes and enforce agreements

7. User Rights

Depending on your location, you may have rights to:

• Access or update your information
• Request deletion of data
• Restrict or object to certain processing

To make a request, contact us directly.

8. Third-Party Services

SimpleChime may integrate with third-party systems such as EHRs and payment platforms.

We are not responsible for the privacy practices of external services.

9. Cookies & Tracking

We may use cookies and similar technologies to:

• Improve website functionality
• Analyze usage trends
• Enhance user experience

You can control cookies through your browser settings.

10. Policy Changes

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised effective date.

11. Contact

If you have questions about this Privacy Policy or data practices, please contact: