Let AI Handle the Phones. You Handle the Patients.

From after-hours scheduling to daytime overflow, SimpleChime answers every call, verifies patients, and books appointments directly into your EHR, 24 hours a day.


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Why Traditional Phone Systems Fail Healthcare Practices

Phone tag, voicemails, and hold times aren't just frustrating they're pushing patients to the next provider on the list.

Black phone handset icon with an outgoing arrow above it

Missed Calls Cost You Patients

Your staff misses 40% of incoming calls during peak hours. Patients call competitors instead of leaving voicemail.


Black outline smartphone with an @ symbol, representing email or contact icon

Phone Tag Wastes Hours Daily

Staff spends 3 hours per day returning calls that go to voicemail. The cycle repeats. Nobody wins.

Document with magnifying glass icon

No Context on Incoming Calls

Staff has no idea who is calling or why. Patients repeat information already in your EHR.

Everything a Receptionist Does. None of the Overhead.

How SimpleChime Phone Works in Your Practice

Black phone handset with ringing signal waves icon on white background

Step 1

Patient Calls

Patient calls your practice number during busy hours or after hours.

Black phone handset icon with a curved arrow indicating call forwarding or redirecting

Step 2

Smart Routing

Virtual Assistant handles routine questions automatically. Complex calls route to the right staff member with patient context.

Black curved arrow icon with an upward-right arrow above it

Step 3

Missed Call Conversion

If staff is unavailable, system automatically texts patient: "We missed your call. What can we help you with?"

People icon above a gear with a checkmark, suggesting team approval or settings verified

Step 4

Staff Response

Staff responds to texts during natural workflow breaks. All communication logged in central inbox with EHR sync.

Results

Results Practices See With
SimpleChime Phone

60%
Fewer staff-answered calls
Virtual Assistant handles routine inquiries automatically
5×
Faster voicemail processing
Text transcription beats listening to audio
Zero
Missed new patient opportunities
Missed call to text captures every inquiry
35s
Saved per call
EHR integration eliminates record search time
Appointment Scheduling
Books new appointments using real-time EHR availability during the call. No messages queued for staff, no follow-up needed.
Real appointments booked, not voicemails left.
New Patient Intake
Collects name, DOB, contact info, and insurance details from first-time callers. A new record is created in your EHR automatically.
First call = new patient in your EHR.
Rescheduling and Cancellations
Finds existing appointments and rebooks or cancels per your practice policies. Configurable enforcement built in.
Patients get what they need without touching your front desk.
FAQ Handling
Answers questions about hours, location, parking, accepted insurance, and new patient process instantly on every call.
Common questions answered = staff time saved.
24/7 Coverage
AI answers every call after hours, during lunch, and during overflow. Zero missed opportunities, zero voicemails.
Closed office, open practice.
Text Confirmations
Sends appointment confirmation texts via your EHR messaging channel immediately after booking, during the same call.
Patients hang up already confirmed.
Seamless Staff Transfer
For anything outside its scope, SimpleChime warm-transfers to your team. No caller ever hangs up without resolution.
Every call gets an outcome, no exceptions.
SmartAnalytics 360
Full visibility into call volume, outcomes, booking rates, and trends. Manage settings anytime without calling support.
See everything your AI is doing, in one place.
SimpleChime in Action.
🌙 After Hours, Evening Scheduling
A patient calls at 7:30 PM to book an annual physical. SimpleChime answers, verifies the patient, checks live EHR availability, and books the appointment. No staff needed, no voicemail left. Revenue captured after hours, every time.
📈 Revenue captured after hours
👤 New Caller, First Visit Acquisition
A prospective patient asks about accepted insurance. SimpleChime confirms the plan, collects new patient details, and books a first visit all in one call. New patient acquired on first contact.
⚡ First-call conversion
📞 Business Hours, Overflow Rescue
The front desk is rooming a patient when the phone rings. SimpleChime picks up, handles a reschedule, and writes the change to the EHR in real time. Patient served, front desk never interrupted.
🔁 Zero missed calls
🔀 Complex Issue, Staff Handoff
A patient calls with a billing question outside the AI's scope. SimpleChime recognizes it and warm-transfers to your office immediately. No call ever falls into a black hole.
🤝 Seamless escalation
EHR Integration

Built directly on your EHR.
Not around it.

SimpleChime connects natively to your Practice Management System, not a generic multi-PMS proxy. Every patient lookup, availability check, and appointment write happens directly against your live EHR data. No middleware. No sync delays. No staff cleanup afterward.

Direct EHR API — no third-party middleware
Real-time appointment write-back during the call
Patient identity verified via your EHR on every call
HIPAA-compliant throughout
One PMS. Zero sync gaps. Real-time consistency.
Patient call
Inbound · verified
Sarah M. · DOB matched
SimpleChime AI
Processing request
Scheduling · live query
Direct API · no proxy
Live
Your Practice EHR
Native API · real-time read / write
Patient identity lookup
Verified
Availability check
Real-time
Appointment write-back
Instant
HIPAA compliance
Throughout
0ms
Sync delay
0
Middleware
100%
Data accuracy
Third-party middleware · sync delays · data mismatches
Not how SimpleChime works
Deployment
Start Light or Go All-In.
Same Price Either Way.
Choose how your AI receptionist integrates into your practice, from light support to full front-desk replacement.
01
After-Hours Receptionist
Forward calls after close. AI handles scheduling and FAQs when your office is dark. Lightest touch, immediate value, up and running in under a day.
Your practice never goes dark again.
02
Most Popular
Overflow Defender
Forward after a few rings. AI catches everything the front desk can't reach during the day, every caller handled, no opportunity lost.
Zero missed calls during business hours.
03
24/7 Digital Front Desk
Forward all calls. AI handles everything — scheduling, intake, FAQs, transfers, while your staff stays focused entirely on in-person patients.
Complete front-desk replacement.
Competitive comparison

Why SimpleChime wins.

See exactly how SimpleChime stacks up against traditional and AI alternatives.

Capability Traditional receptionist Other AI tools
SimpleChime
EHR integration Manual data entry Middleware / proxy Native direct EHR API
Direct API
Appointment write-back After call processing Queued review Live during call
Real-time
Setup time Weeks hiring Days to weeks Same day go-live
Fast setup
Simultaneous calls One at a time Varies Unlimited
Scale
Patient verification Manual lookup Name match EHR verified
Secure
Staff transfer N/A Voicemail/drop Warm transfer
Context preserved
Analytics No visibility Limited reports Full analytics
Smart insights
HIPAA compliance Staff dependent Varies Built-in HIPAA
Compliant
AI improvement N/A Isolated models Shared learning AI
Always improving
EHR integration
Traditional: Manual data entry
Other AI: Middleware / proxy
Native direct EHR API
Direct API
Appointment write-back
Traditional: After call processing
Other AI: Queued review
Live during call
Real-time
Setup time
Traditional: Weeks hiring
Other AI: Days to weeks
Same day go-live
Fast setup
Simultaneous calls
Traditional: One at a time
Other AI: Varies
Unlimited
Scale
Patient verification
Traditional: Manual lookup
Other AI: Name match
EHR verified
Secure
Staff transfer
Traditional: N/A
Other AI: Voicemail/drop
Warm transfer
Context preserved
Analytics
Traditional: No visibility
Other AI: Limited reports
Full analytics
Smart insights
HIPAA compliance
Traditional: Staff dependent
Other AI: Varies
Built-in HIPAA
Compliant
AI improvement
Traditional: N/A
Other AI: Isolated models
Shared learning AI
Always improving
Pricing

Simple, transparent pricing.

One flat platform fee. Minutes included. Pay only for what you use beyond that. No surprises.

Platform Fee
$ 99
per month
  • AI-powered patient call handling
  • Scheduling and appointment verification
  • Warm transfers to staff
  • Call analytics and reporting
What's included
Included Minutes
100
Call minutes included with every plan, per month.
Overage Rate
$ 0.37
Per minute beyond your included 100. No commitments, no surprise bills.
Overage Billing
Usage-based
Only pay for extra minutes when you actually use them.
Ready to Stop Losing Patients to Missed Calls?
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FAQs

Questions practices ask
before getting started.

Everything you need to know about how SimpleChime works with your practice.

SimpleChime follows the rules you set and only books available appointments. When a request falls outside its scope, the call can be transferred to your team for assistance.
Most callers don't realize they're speaking with AI. SimpleChime responds naturally, answers instantly, and helps patients without putting them on hold. If personal attention is needed, calls can be routed to your team.
SimpleChime works alongside your staff, not instead of them. It handles busy periods, lunch breaks, after-hours calls, and overflow so your team can stay focused on patients.
Not at all. Confirm a few practice details, forward your phone number, and you're ready to go. No hardware, software installs, or dedicated IT support required.